CONTACT FORM




Feel free to contact us above,

Or search your ongoing questions in the info provided in the following sections:

Frequently Asked Questions

Read more

Track Your Purchased Product

Read more

Delivery Times, Fees & Arrival

Read more

Guide On How To Use Site

Read more

Payment Handling & Security

Read more

Base Location & Contacts

Read more

Our Refunds & Return Policy

Read more

How To Contact Us

Read more
INFO SECTION

What is Animerch.us and where is it located?

Animerch.us is an online store selling anime & game related merchandise. We are based in the United States, as indicated by our domain name (.us) with main inventory store and partners located in Malaysia, China & Singapore.

Do you deliver products internationally?

Yes we do. Animerch.us successfully ships many products worldwide each day. Although our we have priority on USA & Canada, we have many happy customers in every corner of the globe.

I have placed an order, how long will my item take to arrive?

Order processing time is between 2-5 business days, and is used to check your order for quality assurance, packing, printing of shipping labels, and forwarding it to our shipping company for dispatch. Once an order has been processed, it will then be shipped out.

Most orders arrive within 15 business days of the shipping date, however, it can take up to 25 business days for orders to arrive. This can also be effected by the shipping address country.

How can I track my order?

After receiving your tracking code via email from us, you can track your order by visiting Animerch.us Tracking Page here. Or as alternatives, USPS Tracking here & International Tracking here.

I only received one item, where is the rest of my order?

There is nothing to worry about, the rest of your order is on the way! Some items are shipped individually because of our different bases location and because if some items aren’t available it won’t hold up the entire order and you will receive every item as fast as possible.

If I entered the wrong address, can I still get it fixed?

We will do our best to try and correct the already placed order although it is not guaranteed if it will make it through. Send us an email to help@animerch.us ASAP so we can correct this before your order ships out. Please include [WRONG ADDRESS] in the subject line so we notice your high priority issue.

All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. So please do remember to check your address carefully when you place an order.

Can I cancel or change my order after it is placed?

We will do our best to try and cancel/change the already placed order although it is not guaranteed. Send us an email to help@animerch.us ASAP so we can correct this before your order ships out. Please include [ORDER CANCELLATION] or [ORDER CHANGE] in the subject line so we notice your high priority issue.

I received an email with order status "Completed" but don't have my order?

This simply means that the order has been processed and shipped, essentially the order has been “completed” from our end and is now on its way to you!

How do I place an order?

We accept payments by Credit cards and Debit cards (VISA, MasterCard, American Express, Discover) and PayPal as well!

1) Visit us at Animerch.us, and find the item you’d like to order.
2) Click on the item, and then you’ll arrive at it’s product page.
3) Click on the ‘Add to Cart’ button
4) Simply repeat steps 1-4 above until you’ve added everything you want to order to your virtual cart.
6) Click on ‘Checkout’ at the top right corner of the page.

7) Follow the instructions to enter your shipping address, and then your payment details. Do make sure you follow through the whole process by clicking on “Pay now” or “Complete Order” before you close the website. If your order is successful, you will see a page with your Order number.

I have a question that isn’t here! How can I ask?

If there’s something you need help with and it’s not listed in the FAQ or Help Desk please feel free to email us at help@animerch.us

To contact us right now for immediate assistance please click for our LiveChat function which is located on the bottom right of the Help Desk page. If we are offline or you can’t seem to use this function it is best to contact us via email with all your order details at help@animerch.us as fast as possible so that we can attend to your issue in a timely manner.

Standard Shipping Instructions

All packages shipped out will be via a trackable standard shipping. Once our shipping company forwards the tracking number to us, we will in turn send you the tracking number via email. Please see below for the estimated shipping times to your country/region.

Estimated shipping times:

  1.  United States, United Kingdom, Canada, Spain, France, Korea, Taiwan, China, Japan, Singapore, Malaysia, Australia/New Zealand ~ 14 to 26 business days.
  2.  Brazil, Mexico, Venezuela, Norway, Sweden, Denmark, Finland, Netherlands, Germany, Philippines, Indonesia, India, Turkey, Saudi Arabia, Jordan, Bahrain, United Arab Emirates, and to all other countries ~ 14 to 35 business days.
  3.  Lebanon, Colombia, Dominican Republic, Kuwait, Russia, South Africa ~ 20 to 49 business days.

Important note: Please note that all estimated shipping times stated are based on normal conditions. Every once in a while, we do experience heavy international shipping volumes, especially during the holiday seasons. Also, do note that customs in some countries do take longer times to clear and scan incoming packages, which explains for the difference in the estimated shipping times stated above.

Order Tracking

Once your order ships out and our database updated with your online tracking number, we’ll send you an email with the online tracking information which you can use to track your package. If 6 business days has passed and you still have not received this email from us, simply drop us an email at help@animerch.us and we’ll check it out for you right away. Otherwise you can track your package on Animerch.us Tracking Page here or the USPS Tracking here & International Tracking here as alternatives.

Separate Packages & Deliverables

If your received package seems to be missing any items, please do not worry! We do ship orders in multiple/separate packages every now and then, due to weight restrictions and also to facilitate faster shipping once an item is located in our warehouse. Simply drop us an email at help@animerch.us and we’ll take care of it right away.

Order Processing Times

Please note that Order processing time must be added on to shipping times, to get the total time taken for you to receive an order upon placing it. Order processing time is between 1-3 business days, and is used to check your order for quality assurance, packing, printing of shipping labels, and forwarding it to our shipping company for dispatch.

Undelivered Orders

All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 30-50% of an item’s value if that happens. So please do remember to check your address carefully when you place an order.

Order Changes/Cancellations

Unfortunately, we will not be able to cancel orders once it has begun to be processed. As a general rule of thumb, if you do not email us within 5 hours of placing an order, there is a high chance that we will not be able to cancel it. Nonetheless, do drop us an email at help@animerch.us as soon as possible if you would like to cancel your order.

How does Animerch.us process my payments?

Animerch.us adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

All payments are 100% screened through and processed by PayPal, a very trusted and secure platform. Your credit card information therefore will not be stored or be accessed by our site. Your credit card information is only used to complete the requested transaction and is not subsequently stored. We do not store or have access to any of your credit or debit card details, or passwords.

What currency is being used at Animerch.us

All prices stated on our website are in USD ($). For currency exchange conversions to your local currency, you can visit an online currency converter such as xe.com/ucc

What about Refunds & Returns?

If we have shipped you the wrong item or the item hasn’t arrived within 35 business days we will refund or replace your order upon request.

If you receive an item that is defected then you can contact us with a screenshot of the defected item and we will process a refund/return for you. Unfortunately we do not provide a shipping label if you decide that you do not want the order after you have received it but please feel free to contact us and we might be able to sort something out for you!

What is Animerch.us and where is it located?

Animerch.us is an online store selling anime & game related merchandise. We are based in the United States, as indicated by our domain name (.us) but our main store is located in Malaysia.

Our Location

Company Info

For the full information on our policies, please visit the Information directory:

Enter your keyword

FREE SHIPPING WORLDWIDE
  • We ship WORLDWIDE
  • Standard Shipping included for FREE
  • USPS | Canada Post | Singapore Post | NON-Economy
  • Value of $5.90-$10.90 - Pre-Included in Product price
Product Shipping Duration Estimate:
USA & CAN: | min-5 days | max-14 days | [avg-10 days]
UK|EU & ASIA: | min-10 days | max-24 days | [avg-12 days]
Worldwide: | min-14 days | max-28 days | [avg-21 days]
Free Standard Shipping!
The best shipping option which provides the most value and speed all included in product price as free.
Tracking Available!!
To ensure the item has been shipped to your address, you will be given a tracking email after the processing period and track your order.
Where Are We Based?
Animerch.US is an online store based in the USA with our main inventory store located in Malaysia.
* We don't hide our shipping location from customers like most sellers.
Expect our products to be shipped directly from Singapore, China or Malaysia.
WHY BUY FROM US?
Selected Merchandise From Your Favorite Titles
- Hand-picked merchandise based on titles.
- Not just random products to be sold.
- All items are the best quality with highest rating.
STANDARD Shipping WORLDWIDE, For FREE
- Other sellers offer cheap Economy Shipping to lower their prices, with no tracking info & takes 1-2 months.
- Animerch.us offers Standard Shipping with a min-10 days, avg-20 days with Tracking Code, WORLDWIDE & FREE!
Compare Us To Other Sellers
- Amazon: - $10-$20 more expensive for the same product.
- Ebay: - Cheap, no shipping, or +$9.90 for economy shipping.
- Most hide the fact they sell from China even on Amazon.
- Animerch.us - Fair price & Free Standard shipping.
Animerch.us Buyer Experience
- Dedicated online Help Desk for our customers.
- Low risk & refundable for unsatisfactory products.
- Animerch Premium Online Store & Brand Experience.
NOT READY TO BUY?
  • Build up you Wishlist
  • Get Access to all unlisted products
  • Be the first to know when favorite items get added
  • Suggest titles & products you want to see
NO WORRIES!
Create an account to add items into your personal Wishlist!
  We hate spam and never share your details.
CHECKOUT NOTICE
Delivery Times Expectation
USA & CAN: | min-7 days | max-18 days | [avg-10 days]
UK|EU & ASIA: | min-10 days | max-24 days | [avg-12 days]
Worldwide: | min-14 days | max-28 days | [avg-21 days]
PayPal & Credit Card Guide
To make your purchase, you will be taken to PayPal's [Secure] payment gateway and pay with PayPal or Credit Card there.
This is the most secure way of making payments online since no Credit Card info will be entered on our website & purchases can be refunded in the future.
Please make sure your shipping details are correct.
NOT READY TO BUY?
  • Build up you Wishlist
  • Get Access to all unlisted products
  • Be the first to know when favorite items get added
  • Suggest titles & products you want to see
NO WORRIES!
Create an account to add items into your personal Wishlist!
  We hate spam and won't send you spammy ads.
REGISTER FOR AN ACCOUNT
AND TRACK YOUR ORDER FROM YOUR PROFILE
OR YOU CAN JUST CHECKOUT AS A GUEST AND RECEIVE TRACKING VIA EMAIL
(and register anytime you want later)
  We hate spam and will never spam you.